Account Security

Identity Verification

• How to Verify ID
• Frequently Asked Questions about Identity Verification (KYC)

Account Access

• Unable to Create an Account
• Why I Can not Receive Email
• What If I Forgot Account Password
• What If My Account is Locked
• How to Change Account Email
• How to Whitelist OceanEx Email

See all 8 articles

Two-Factor Authentication

• How to Bind My Phone on the Website
• How to Bind 2FA Google Authenticator (GA)
• Failed to Bind 2FA Google Authenticator (GA)
• How to Remove 2FA Google Authenticator (GA)
• How to Reset 2FA Google Authenticator (GA)

Secure My Account

• How to Secure My Trading Account
• How to Prevent from Phishing Attack