Account Security

Identity Verification

• Frequently Asked Questions on Completing Identity Verification (KYC)
• Tips on Easy Completing Identity Verification
• What Documents Can I Use As Proof of Residence
• What Documents Can I Use As Proof of Identity
• How to Complete My Identity Verification

Account Access

• How to Disable My Account
• Can not Receive Email Verification Codes
• What If I Forgot Account Password
• Unable to Create an Account
• How to Change Account Email
• How to Whitelist OceanEx Email

See all 8 articles

Two-Factor Authentication

• How to Remove Google Authentication (2FA)
• How to Enable/Disable Mobile Verification
• How to Enable Google Authentication (2FA)
• Failed to Bind 2FA Google Authenticator (GA)
• How to Reset 2FA Google Authenticator (GA)

Secure My Account

• How to Secure My Trading Account
• How to Prevent from Phishing Attack