Crypto-Crypto FAQ

New User Guide

• How to Use the Stop-Limit Order Function on Spot Market
• How to Trade on OceanEx
• How to Deposit to OceanEx
• How to Withdraw on OceanEx
• How to Sign Up
• How to Verify ID

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Deposit

• Why My Deposit has not Arrived on OceanEx
• What If I Deposit Coins/Tokens to Wrong Address
• What If I Deposit Wrong Coins/Tokens

Withdraw

• Why My Withdrawals are not Received
• What If I Withdraw to Wrong Address
• What is the Maximum 24H (UTC) Withdrawal Amount for KYC and Non-KYC users

Fee Structure

• Fee Structure on OceanEx

Account Access

• Unable to Create an Account
• Why I Can not Receive Email
• What If I Forgot Account Password
• What If My Account is Locked
• How to Change Account Email
• How to Whitelist OceanEx Email

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Two-Factor Authentication

• How to Bind My Phone on the Website
• How to Bind 2FA Google Authenticator (GA)
• Failed to Bind 2FA Google Authenticator (GA)
• How to Remove 2FA Google Authenticator (GA)
• How to Reset 2FA Google Authenticator (GA)

Security

• Why Am I Prohibited to Withdraw
• How to Secure My Trading Account
• How to Prevent from Phishing Attack

Others

• OceanEx Cryptocurrency Exchange Websocket API Specifications
• Hummingbot OceanEx Fork Version User Guide
• Guide to the Affiliate Program
• How to Participate in OceanEx GO! Project’s Token Sale
• CryptoFarm Subscription Guide
• OceanEx Referral Program

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