Crypto-Crypto FAQ

New User Guide

• How to Sign Up
• How to Verify ID
• Frequently Asked Questions about Identity Verification (KYC)
• How to Deposit to OceanEx
• How to Trade on OceanEx
• Maker vs. Taker

See all 12 articles

Deposit

• Why My Deposit has not Arrived on OceanEx
• What If I Deposit Coins/Tokens to Wrong Address
• What If I Deposit Wrong Coins/Tokens

Withdraw

• Why My Withdrawals are not Received
• What If I Withdraw to Wrong Address
• What is the Maximum 24H (UTC) Withdrawal Amount for KYC and Non-KYC users

Fee Structure

• Fee Structure on OceanEx

Account Access

• Unable to Create an Account
• Why I Can not Receive Email
• What If I Forgot Account Password
• What If My Account is Locked
• How to Change Account Email
• How to Whitelist OceanEx Email

See all 8 articles

Two-Factor Authentication

• How to Bind My Phone on the Website
• How to Bind 2FA Google Authenticator (GA)
• Failed to Bind 2FA Google Authenticator (GA)
• How to Remove 2FA Google Authenticator (GA)
• How to Reset 2FA Google Authenticator (GA)

Security

• Why Am I Prohibited to Withdraw
• How to Secure My Trading Account
• How to Prevent from Phishing Attack

API Related

• OceanEx Cryptocurrency Exchange Websocket API Specifications
• Hummingbot OceanEx Fork Version User Guide

OceanEx Pay

• User guide of OceanEx Pay

Others

• Guide to the Affiliate Program
• OceanEx Referral Program