In order to ensure your account safety, once you have executed one of the following operations, your account will be automatically prohibited to withdraw within 24 hours.
- Change your password
- Forget and reset your password
- Turn off the 2FA Google Authenticator
If you enter the wrong last 4 digits many times when you make a withdrawal, your account will be prohibited to withdraw. Please send a ticket to contact OceanEx support team with the reason why your withdrawal function is prohibited.