Please kindly follow the suggestions below：
- Please verify your registered email account and ensure it is correct.
- Please ensure you have clicked the “Send” button.
- Please check the spam folder in email system to search the email.
- Please ensure your network works normally.
- Please whitelist OceanEx email address: firstname.lastname@example.org. You can refer to the following steps of instruction: How-to-Whitelist-OceanEx-Email