Resetting your Google Authenticator settings will disable your 2FA protection. To help protect your account, please immediately re-enable Google 2FA when you regain access to your account, then write your new 16-digit key on paper and save it somewhere secure.
To turn off the 2FA Google Authenticator, please provide us the following information via a ticket(https://support.oceanex.pro/hc/en-us/requests/new):
1. Your accounted Email address
2. A selfie of you, statement and passport information page on the same page. The statement should contain: 'OceanEx', application for turning off 2FA Google Authenticator on my account and application date.
Please ensure your face and the message clearly visible.
Resetting your Google Authenticator may take several days. Thank you for your patience.