If you forgot your account password, you can take the following steps to reset your password.
Step 1: Navigate
From the OceanEx homepage, click on "Log in". Then, click on "Forgot Password" on the pop-up window.
Or Navigate directly to https://oceanex.pro/en/resetpassword
Step 2: Reset Password
- Fill in your registered email address
- Fill in a new password (New password cannot be the same as the original one)
- Confirm new password
- Hit the "send“button to send a verification code to your email
Step 3: Fill in the verification code
Enter the 6-digit verification code in your registration mailbox into the dialog box in Step 2. Make sure that the input is correct and click "Submit" to reset the password.
Please note that the verification code is valid for 30 minutes. Please do not submit it repeatedly to avoid trouble.
Step 4: Log in again
After the password is reset successfully, you will automatically jump to the re-login interface, you can click "Login" to try to re-login to OceanEx.
Congratulations on your successful password reset, you can try to log in again! Please note that you will be prohibited from withdrawing money for 24 hours after the password is reset.